Job Opportunity: Service Desk Technician (Tier 2)
Location: Remote (Must reside in Orlando, Florida, for occasional client site visits)
Salary: $60,000–$70,000 + Benefits + Certification Support
Are you an experienced IT professional seeking a more technical and hands-on role? We are working with a fast-growing Managed Service Provider (MSP) consultancy based in Orlando, Florida, to find aService Desk Technician (Tier 2)to join their expanding team.
What’s on Offer?
Competitive salary of $60,000–$70,000
Remote work flexibility with occasional travel to client sites in the Orlando area
Comprehensive benefits package
Exceptional learning and development opportunities, including support for earning advanced industry certifications
About the Role
As a Tier 2 Service Desk Technician, you’ll handle more complex technical issues, ensuring seamless IT operations for clients. This hands-on role is perfect for tech-savvy individuals
with a passion for problem-solving and delivering excellent service.
Key Responsibilities:
Provide advanced technical support to clients both remotely and onsite.
Troubleshoot and resolve hardware, software, and network issues at an advanced level.
Implement, configure, and maintain IT systems and applications.
Collaborate with Tier 1 technicians to escalate and resolve issues.
Document processes and solutions thoroughly in the ticketing system.
Ideal Candidate:
Certifications:
CompTIA Security+, CompTIA Network+, or CompTIA IT Essentials+ preferred.
Experience:
Prior experience in a Tier 2 or equivalent IT support role.
Skills:
In-depth knowledge of networking, operating systems, and troubleshooting methodologies.
Location:
Based in Orlando, Florida, with the ability to travel to client sites when required.
Interviews are scheduled to take place next week so if you’re interested in hearing more about this and other roles, then please get in touch asap to discuss further at 480-818-6995 or send your Resume to k.adams@locke-mccloud.com
Locke & McCloud is the US's leading cyber security & information security staffing company – through having a sole focus on the cyber & information security space we have been able to foster solid relationships with some of the US’s most exciting cyber security consultancies & end-users. Our focus on the information security space allows us to be able to help you find the most exciting opportunities in the cyber security market. If you are looking for your next cybersecurity or information security role, please get in touch!